Must have a COMBINED CREDIT CARD FRAUD and COLLECTIONS experience.

Willing to work ONSITE

Location: Alabang

Salary: 90,000 - 110,000 NEGOTIABLE

• Minimum of 5 years total experience in Business Process Off-shoring

• Should have worked in Credit Card Fraud and Collections processes (such as but not limited to: Experience in mitigating online fraud, such as account takeover, phishing, online card testing, etc.) for at least 1 year

• Candidates should have at least two years of experience as Manager - Ops

Roles/Responsibility

• Support the 24/7 Credit Card Transactions Monitoring and Credit card collections Team, and ensure responsible shift has sufficient manpower to cover operations.

• Manage matrix team with seasoned associates, AMs and drive Collections and Fraud management processes for credit card

• Take part in credit card transactions monitoring and follow-up suspicious transactions.

• Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation

• Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience

• Conduct data analysis and prepare for fraud case investigation.

• Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity

• Develop AR and various Credit card collection reports such as but not limited to: Rollover performance, DSO performance, Collection efficiency across buckets etc.

• Update management regularly on credit card fraud trend.

• As contact point with client teams, exchange the latest intelligence and formulate preventive strategies and suggestions to management,

• Share knowledge and skill transfer to other team members.

• Ensure client’s policies and procedures comply with regulatory requirements.

• Perform other tasks and instructions assigned by Anti Fraud Management, Collections team or senior management

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