Job Title: Operations Manager (Banking & Finance Experience)

Location: Mall of Asia (MOA)

Salary Range: PHP 75,000 - 85,000

Responsibilities:

• Oversee and manage day-to-day operations within the banking and finance department.


• Develop and implement strategies to optimize operational efficiency and achieve business objectives.


• Monitor key performance indicators (KPIs) and implement measures to improve performance and productivity.


• Ensure compliance with regulatory requirements and company policies and procedures.


• Lead and motivate a team of employees, providing coaching and development opportunities as needed.


• Collaborate with other departments to streamline processes and enhance customer experience.


• Conduct regular performance reviews and provide feedback to employees to support their growth and development.


• Identify areas for improvement and implement initiatives to enhance operational effectiveness.


• Manage relationships with key stakeholders and external partners to support business goals.

Requirements:

• Banking and finance experience, with a preference for collections experience.


• Minimum of 10 years of experience in a BPO environment.


• At least 6 years of supervisory experience, with a proven track record of leading and developing teams.


• Strong leadership and communication skills.


• Excellent analytical and problem-solving abilities.


• Ability to thrive in a fast-paced and dynamic environment.


• Bachelor's degree in a relevant field (Finance, Business Administration, etc.) preferred.


• Flexibility to work in the Mall of Asia (MOA) area.