Key Responsibilities

�� Team & Performance Management
 Oversee and manage Team Leaders and their respective sales teams to ensure achievement of sales
targets, KPIs, and quality standards
 Monitor and evaluate team performance including conversion rates, revenue generation, productivity,
and adherence
 Drive accountability through regular performance reviews and structured coaching plans

Qualifications
 Bachelor’s degree in Business Administration, Marketing, Communications, or related field
 Minimum of 4–6 years relevant BPO experience, with at least 2–3 years in a leadership role managing
Team Leaders or supervisors
 Experience in outbound sales, telemarketing, or revenue-driven environments is highly preferred
 Exposure to Travel & Hospitality or similar industries is an advantage

Technical & Functional Proficiency
 Strong knowledge of CRM systems (Salesforce preferred)
 Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook)
 Familiarity with sales performance metrics (conversion, revenue, AHT, adherence)
 Experience with call monitoring tools and reporting dashboards

Work Requirements

 Willingness to work in a shift-based environment aligned with global or U.S. business hours
 Comfortable working in a high-pressure, performance-driven BPO environment

Pre-Screening Notes:
Educational Attainment:
Outbound Sales Experience (BPO):
Travel Experience:
Last Drawn Salary:
Expected Salary:

Please answer these questions while sending your resume.