Job Title: Operations Assistant Manager| Travel And Cruise Account

Work Location: MOA

Work Setup & Schedule:Onsite/ GY

Headcount: 2

Start Date: ASAP

Role Overview (Basic Purpose)

The Assistant Manager – Sales Operations is responsible for leading and overseeing multiple teams of outbound

sales professionals, driving overall performance, and ensuring the achievement of sales targets, quality standards,

and customer experience goals.

This role focuses on coaching team leaders, optimizing processes, and executing operational strategies, while

fostering a high-performance, results-driven culture. The Assistant Manager also serves as a key escalation point and

partners closely with senior leadership to deliver business objectives and continuous improvement initiatives.

Key Responsibilities

�� Team & Performance Management

 Oversee and manage Team Leaders and their respective sales teams to ensure achievement of sales

targets, KPIs, and quality standards



�� Coaching & Capability Development

 Provide coaching and development support to Team Leaders, ensuring consistent application of sales

strategies and coaching framework

�� Sales Strategy & Execution

 Partner with management to implement sales campaigns, outbound strategies, and lead generation

initiative

�� Operational Management

 Oversee daily operations to ensure service levels, productivity, and staffing 

�� Reporting & Insights

 Review and analyze daily, weekly, and monthly performance report

�� Stakeholder & Escalation Management

 Act as the primary escalation point for complex customer issues, operational concerns, or syste

�� Culture & Engagement

 Foster a high-performance, positive team environment through recognition, engagement, and coaching

Qualifications

 Bachelor’s degree in Business Administration, Marketing, Communications, or related field

 Minimum of 4–6 years relevant BPO experience, with at least 2–3 years in a leadership role managing

Team Leaders or supervisors

 Experience in outbound sales, telemarketing, or revenue-driven environments is highly preferred

 Exposure to Travel & Hospitality or similar industries is an advantage

Technical & Functional Proficiency

 Strong knowledge of CRM systems (Salesforce preferred)

 Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook)

 Familiarity with sales performance metrics (conversion, revenue, AHT, adherence)

 Experience with call monitoring tools and reporting dashboards

Key Competencies

 Strong leadership and people management skills, with the ability to manage leaders

 Excellent communication and stakeholder management skills

 Deep understanding of sales funnels, conversion drivers, and value-based selling

 Strong analytical and decision-making capabilities

 Ability to manage multiple priorities in a fast-paced environment

 High level of accountability, ownership, and results orientation

 Strong coaching and performance management expertise

 Ability to handle escalations and conflict resolution professionally

Work Requirements

 Willingness to work in a shift-based environment aligned with global or U.S. business hours

 Comfortable working in a high-pressure, performance-driven BPO environment

Pre-Screening Notes:

Educational Attainment:

Outbound Sales Experience (BPO):

Travel Experience:

Last Drawn Salary:

Expected Salary: