Role Overview (Basic Purpose)

The Assistant Manager – Sales Operations is responsible for leading and overseeing multiple teams of outbound

sales professionals, driving overall performance, and ensuring the achievement of sales targets, quality standards,

and customer experience goals.

This role focuses on coaching team leaders, optimizing processes, and executing operational strategies, while

fostering a high-performance, results-driven culture. The Assistant Manager also serves as a key escalation point and

partners closely with senior leadership to deliver business objectives and continuous improvement initiatives.

Key Responsibilities

�� Team & Performance Management

�� Coaching & Capability Development

�� Sales Strategy & Execution

�� Operational Management

�� Reporting & Insights

�� Stakeholder & Escalation Management

�� Culture & Engagement

Qualifications

 Bachelor’s degree in Business Administration, Marketing, Communications, or related field
 Minimum of 4–6 years relevant BPO experience, with at least 2–3 years in a leadership role managing
Team Leaders or supervisors
 Experience in outbound sales, telemarketing, or revenue-driven environments is highly preferred
 Exposure to Travel & Hospitality or similar industries is an advantage

Technical & Functional Proficiency

 Strong knowledge of CRM systems (Salesforce preferred)
 Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook)
 Familiarity with sales performance metrics (conversion, revenue, AHT, adherence)
 Experience with call monitoring tools and reporting dashboard

Work Requirements
 Willingness to work in a shift-based environment aligned with global or U.S. business hours
 Comfortable working in a high-pressure, performance-driven BPO environment