Hiring: O2C Trainer – BFSI

Location:






Alabang, Philippines













Work Setup:






On-site













Shift:






Night shift; possible weekend schedules













Salary Package:






₱40,000













Start Date:






ASAP













Openings:






1

Job Summary

We are looking for an experienced Order-to-Cash (O2C) Trainer to support training and development for a BFSI account. The ideal candidate must have hands-on O2C process experience, strong facilitation skills, and the ability to deliver effective training programs.

Key Responsibilities

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  Explain O2C workflows, procedures, policies, and operational requirements.
  
  
  
  
• 
  
  
  
  Develop training materials, presentations, process guides, and job aids.
  
  
  
  
• 
  
  
  
  Conduct knowledge assessments, practical exercises, and training evaluations.
  
  
  
  
• 
  
  
  
  Monitor trainee performance and provide coaching and feedback.
  
  
  
  
• 
  
  
  
  Collaborate with Operations, Quality Assurance, and stakeholders to identify training needs.
  
  
  
  
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  Update training materials to reflect process changes and operational standards.
  
  
  
  
• 
  
  
  
  Communicate effectively with internal and global stakeholders.
  
  
  
  
• 
  
  
  
  Support O2C operations and ensure employees meet performance expectations.
  
  
  
  

Qualifications

• 
  
  
  
  At least 1 year of relevant BPO experience.
  
  
  
  
• 
  
  
  
  
  
  
  Mandatory:
  
  
  
  
  
  
  Hands-on experience in Order-to-Cash (O2C) processes.
  
  
  
  
• 
  
  
  
  Experience in BPO, shared services, GCCs, or captive operations is preferred.
  
  
  
  
• 
  
  
  
  Strong facilitation, presentation, communication, and coaching skills.
  
  
  
  
• 
  
  
  
  Experience developing or delivering O2C training programs is an advantage.
  
  
  
  
• 
  
  
  
  BFSI or financial services experience is preferred.
  
  
  
  
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  Experience supporting international teams or global clients is an advantage.
  
  
  
  
• 
  
  
  
  Willingness to work on-site in Alabang, on a night shift, including possible weekends.
  
  
  
  

Recruitment Process

1. 
   
   
   
   Validation
   
   
   
   
2. 
   
   
   
   Profile Review
   
   
   
   
3. 
   
   
   
   One-Level Interview
   
   
   
   
4. 
   
   
   
   Training Demonstration during the interview
   
   
   
   

Mandatory Pre-Screening Questionnaire

Interested candidates must provide the following details:

1. 
   
   
   
   Educational Attainment
   
   
   
   
2. 
   
   
   
   Years of Training Experience in a BPO Environment
   
   
   
   
3. 
   
   
   
   Total Years of BPO Experience
   
   
   
   
4. 
   
   
   
   Years of Order-to-Cash (O2C) Experience
   
   
   
   
5. 
   
   
   
   Last Drawn Salary
   
   
   
   
6. 
   
   
   
   Expected Salary
   
   
   
   

Questionnaire Link:






 https://myglit.com/lateral/cref/e3ac2cc78a

Important Eligibility Notice

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party. Candidates from PSG, Majorel, and Aegis are also ineligible under the stated hiring policy.

Interested candidates who meet the requirements are encouraged to apply. Immediate availability is preferred.