We are seeking a Spanish Bilingual Customer Service Representative to provide exceptional customer support for global clients. The ideal candidate is a non-native Spanish speaker with at least 1 year of BPO Customer Service experience, excellent communication skills in Spanish and English, and a willingness to work onsite in Taguig on a shifting schedule.

Responsibilities

• Provide customer support in both Spanish and English through phone, email, or chat channels.

• Resolve customer inquiries efficiently while delivering excellent customer service.

• Accurately document customer interactions and maintain account records.

• Meet productivity, quality, and customer satisfaction targets.

• Collaborate with internal teams to resolve customer concerns promptly.

• Adhere to company policies, processes, and service standards.

Work Schedule

• Shift: Shifting Schedule

• Work Set-up: Full Onsite – Taguig

• Start Date: ASAP

Eligibility Requirements:

• At least 1 year of BPO experience with a Customer Service (CSR) background.

• Minimum of 2 years in college with no back subjects.

• Excellent verbal and written communication skills in Spanish and English.

• Willing to work onsite in Taguig on a shifting schedule.

If you have strong Spanish-English bilingual communication skills, Customer Service, and BPO experience, we'd love to hear from you.

Apply today by submitting your updated CV. Shortlisted candidates will be contacted for the next steps in the recruitment process.