Gratitude India

Multilingual Tech Support: Dutch & French - McKinley Taguig Onsite

0 - 12 year(s)

Philippines - Manila (Alabang Muntinlupa City, Taguig, Fairview Quezon City)

100000 - 130000 Thousand p.m

Job Description

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Role: Account Manager

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

BPO Voice Process
French Language
BPO Call center
good communication skills
Fluent Dutch speaker

*JOB TITLE: Multilingual Tech Support: Dutch & French - McKinley Taguig Onsite - With Visa Sponsorship*
Location: McKinley Hill, Taguig - Onsite | Work Setup: 100% Onsite - Shifting

*ABOUT US - JOIN OUR INTERNATIONAL SUPPORT TEAM:*
We are hiring a *Bilingual Service Desk Analyst (Dutch & French Speaker)* to join our team in *McKinley Hill, Taguig*. Be part of a global team providing world-class technical support to international clients!

*PERKS & BENEFITS:*
- Competitive salary and benefits package
- Working visa sponsorship available
- Clear career growth and continuous learning opportunities
- Collaborative, supportive, and global work environment

*YOUR ROLE:*
- Deliver Level 1 and Level 2 technical support to end-users
- Handle and resolve incidents, service requests, and technical issues via phone, email, and chat
- Accurately log tickets, troubleshoot, and escalate when needed
- Ensure excellent customer satisfaction and meet SLA targets
- Collaborate with IT teams to resolve complex technical concerns

*QUALIFICATIONS:*
- Language: Fluent in *Dutch and French* (Speaking, Reading, and Writing) - Required
- Experience: At least 2 years in Technical Support / Service Desk / IT Help Desk
- Technical: Strong background in technical troubleshooting
- Skills: Excellent communication and customer service skills
- Work Setup: Willing to work 100% onsite in McKinley Hill, Taguig on a shifting schedule
- Work History: Stable employment record - not a frequent job hopper
- Eligibility: Must NOT be a present or former employee of CGI
- Visa: PRV/TRV holders preferred, but client can process working visa

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Norman Bogonko

Recruiter - Gratitude India

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Manila ,

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