Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for Multilingual Service Desk, with or without Service Desk experience but with strong troubleshooting experience, for our IT BPO Partner in McKinley Hill Taguig.

Job Title: Multilingual Service Desk Analyst (Dutch/Danish/Estonian/Lithuanian/Latvian)

Location: Taguig (Onsite)

Salary: PHP 80,000 - 85,000

Employment Type: Full Time

We are looking for a dedicated and enthusiastic Multilingual-speaking L1 Customer Support Agent to join our growing team.

In this role, you will be responsible for delivering outstanding customer service and technical support to clients through phone, email, and chat. The ideal candidate is passionate about helping others, has excellent communication skills, and possesses a solid foundation in technical troubleshooting.

Qualifications:

• Fluent in any of the languages: Dutch/Danish/Estonian/Lithuanian/Latvian and English (near-native proficiency)


• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/College Degree in any field


• At least 2 years of experience in Service Desk, Helpdesk or Technical Support


• Strong verbal and written communication skills


• Basic to intermediate knowledge of Windows and Microsoft 365 (M365)


• Experience or aptitude in technical troubleshooting and customer support


• With active TRV or Permanent Resident Visa in Philippines


• Should be amenable to work on a shifting schedule and onsite in Taguig

Your future duties and responsibilities:

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.


• Follow agreed escalation procedures.


• To come in on time and on scheduled shift and Breaks assigned by people manager.


• Follow rest day schedule as assigned.


• Assists Service Desk Specialist in processing non-complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or direct call once shortlisted.

APPLY NOW!