Multilingual Service Desk Analyst – Dutch & French (Trilingual | McKinley)
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Posted By: Jecinta Kariuki
Job Description
- Customer Service
- French Language
- Fluent Dutch speaker
- Ability to manage and optimize the flow of cases between teams and regions Tech Support Projects
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CATEGORY: Service Desk / End User Services
LOCATION: Onsite – One World Square, McKinley Hill, Taguig City
WORK SETUP: 100% Onsite | Shifting Schedule
We are seeking a Multilingual Service Desk Analyst fluent in Dutch, French, and English to join our team in McKinley Hill, Taguig. In this role, you will provide first-level technical support and customer service to users across EMEA and APAC regions, handling inquiries via phone, email, and case tracking systems. Your strong problem-solving and communication skills will ensure high customer satisfaction and timely issue resolution.
Key Responsibilities
Resolve technical issues using excellent customer service, problem-solving, and technical skills.
Respond to user inquiries professionally and with speed, accuracy, and proficiency.
Solve problems using agreed-upon procedures and proper escalation processes.
Work in partnership with local management, colleagues, and clients to ensure requests are resolved to customer satisfaction.
Produce quality work and ensure fast, accurate turnaround of work.
Develop a comprehensive understanding and mastery of all Service Desk tools.