Job Title: Multilingual Service Desk Analyst- Dutch and French (Trilingual)

Category: Service Desk / End User Services

Work setup: Onsite in One World Square, McKinley Hill. Taguig City

Work schedule: Shifting

Salary: Open Budget

Headcount: 2

Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV)

Qualifications:

• With or Without Service Desk Experience.

• Can speak, read, and write in Dutch and French.

• Willing to work 100% onsite.

• Strong communication skills

• Technical troubleshooting

• Help Desk/ IT Services

• Candidates must have at least 2 years of technical support experience

• Not a job hopper

• Must not be a present or former employee of CGI

Position Description:

• Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills

• Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.

• Produce quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed-upon procedures.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure, and other important operational issues.

• Perform other duties as assigned.

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• To come in on time and on the scheduled shift and Breaks assigned by the people manager.

• Follow rest day schedule as assigned.

• Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager

PRE-SCREENING QUESTIONS:

1. Can you speak, read, and write in Dutch and French?

2. What is your level of proficiency in Dutch and French?

3. Nationality

4. What type of Visa do you have?

5. Current location/ present address: 

6. Years of Service Desk or Technical Support experience

7. Last drawn salary:

8. Salary expectation

9. Notice Period: