Key Responsibilities
As a Multilingual Service Desk Analyst, you will handle user inquiries via phone, email, and ticketing systems, ensuring timely, accurate, and professional resolution. You will troubleshoot issues using strong customer service, problem-solving, and technical skills while following established procedures and escalation paths. The role requires close collaboration with colleagues, management, and clients to meet service levels and quality metrics. You will maintain accurate documentation, submit service reports, provide feedback on issues and process improvements, attend scheduled meetings, and adhere to assigned shifts, breaks, attendance, and quality standards.

Qualifications
• With or without Service Desk experience
• Minimum of 2 years’ experience in Technical Support
• Fluent in Polish (spoken and written); native speakers or non-native with C1 proficiency
• Filipino citizens permanently residing in the Philippines, or foreign nationals with valid PRV/TRV
• Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor’s Degree in any field
• Willing to work onsite in Taguig or Ortigas
• Open to immediate joining
• Candidates from other countries are welcome; relocation assistance is provided
• Interview process includes language, technical, and final interviews