Job Title: Multilingual Service Desk Agent (Polish)

Category: Service Desk / End User Services

Work set up: On-site in Taguig

Work schedule: Shifting

Salary: PHP 80,000 - 85,000 (Offers relocation package for those outside PH)

Employment Type: Full Time

Headcount: 3

**NOTE: Please ensure your candidates are responsive to you and interested, since CGI is requiring the screening interview details upon endorsement for validation.**

Qualifications:

• With or Without Service Desk Experience.

• At least 2 years of experience in Technical Support.

• Can speak, read, and write in the Polish Language.

• Candidates must be Filipino citizens permanently residing in the Philippines or

• Native foreign nationals with valid PRV/TRV and current residence in the Philippines.

• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field

• Kindly endorse native speakers or non-native with C1 level proficiency.

• The process will be a language, technical and final interview.

• We are open to candidates from different countries who are willing to relocate. We offer relocation assistance/package.

• We are looking for candidates who will be open for the Taguig or Ortigas ONSITE location.

• Must be an immediate joiner

Your main responsibilities as a Multilingual Service Desk Analyst are as follows:

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Produce quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed upon procedures as well as proper escalation process.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure and other important operational issues.

• To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.

• Follow rest day schedule as assigned.

• Advice staff manager of planned leaves as stated in the Handbook.

• Maintain quality standards in accordance with agreed metrics.

• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.

• To submit necessary service delivery reports.

• Ensure feedback is given to staff manager if potential issues are detected.

• Ensure feedback is given to staff manager if process improvement measures can be implemented.

• Ensure attendance at planned meetings.

The above statements are intended to describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of a member as classified. All members may be required to perform duties outside of their normal responsibilities from time to time, as needed.

PRE-SCREENING QUESTIONS:

1. What is your nationality, and what active visa do you have in the Philippines?

2. What is your level of proficiency in speaking, reading, and writing Polish?

3. How many years of IT/ Technical support experience do you have?

4. Are you amenable to working onsite and with a shifting work schedule in Taguig?

5. How much is your last drawn salary?

6. How much is your salary expectation?