The Role

Are you fluent in Khmer and looking for an exciting opportunity in the Philippines? Do you want to earn bonuses

We are looking for Khmer-speaking talents to join our premium customer support team in Quezon City. Whether you have BPO experience or not, if you can speak Khmer fluently and have working knowledge of English, we want to hear from you!

Previous collections or Order-to-Cash (O2C) experience is a plus—but not required. We'll train the right candidate!

 Note: Candidates must be able to work in the Philippines with a valid working visa.

 Key Responsibilities

• Customer Support: Handle inbound and outbound customer interactions professionally through phone, chat, email, and other support channels.

• Bilingual Communication: Provide customer support in English and Khmer.

• Inquiry Resolution: Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Problem-Solving: Resolve customer concerns efficiently while delivering a positive customer experience.

• Cultural Sensitivity: Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Documentation: Document customer interactions accurately using company systems and tools.

• Performance Goals: Meet quality, productivity, attendance, and customer satisfaction goals.

• Customer Loyalty: Build trust and customer loyalty through exceptional service and problem-solving.

• Additional Duties: Perform other duties as assigned to support business and operational needs.

 Minimum Qualifications

• Language Proficiency:

  • Must speak fluently and spontaneously in the Khmer language.

  • Must be able to use the language effectively in a professional environment.

  • Must understand complex and extended conversations, including implied meanings.

• English Skills: Working knowledge of English is required (training and client systems are in English).

• Experience: Open to candidates with or without BPO experience.

• Collections/O2C: Previous collections experience or understanding of the Order-to-Cash (O2C) process is highly preferred but not required.

• Visa: Candidate must be able to work in the Philippines with a valid working visa.