Job Overview

We are looking for fluent Thai-speaking professionals to join our customer support team in Quezon City. The role involves assisting customers in Thai and English through phone, chat, email, and other support channels.

Candidates with or without BPO experience are welcome to apply. Previous experience in collections or the Order-to-Cash (O2C) process is an advantage but is not mandatory.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, and other support channels.

• Provide customer support in Thai and English, with Thai as the primary customer interaction language.

• Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Communicate clearly and professionally across different cultures and customer backgrounds.

• Maintain accurate records of customer interactions using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust and loyalty through effective communication and problem-solving.

• Perform additional duties as assigned to support business and operational requirements.

Job Qualifications

• Fluent in Thai, with the ability to communicate spontaneously and professionally.

• Able to understand complex conversations, including implied meanings and context.

• Working knowledge of English, as training and client systems are in English.

• Open to candidates with or without BPO experience.

• Previous collections experience is highly preferred but not required.

• Knowledge of the Order-to-Cash (O2C) process is an advantage but not mandatory.

• Must be legally eligible to work in the Philippines and hold a valid work visa where applicable.

• Temporary Resident Visa holders may also be considered, subject to work authorization requirements.

• Must be available to start as soon as possible.

• Willing to work onsite in Quezon City and accommodate shifting or night schedules.

Benefits

• Health insurance

• Life insurance

• Paid training

• Company events

• Free parking

• Opportunity for promotion to permanent employment

Additional Information

• Hiring Headcount: 20

• Target Start Date: To be reconfirmed, as September 2026 has already passed.

• Compensation and sign-on bonus: Subject to confirmation by the recruitment team.

Interested candidates should be prepared to discuss their Thai proficiency, work authorization, salary expectations, and availability during the screening process.

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