Multilingual Customer Support Specialist (Khmer)

Location: Quezon City, Philippines

Work Setup: 100% Onsite

Schedule: Shifting / Night Shift

Start Date: ASAP

Build a rewarding international career using your Khmer language skills!

Are you fluent in Khmer and passionate about delivering excellent customer service? Whether you're starting your BPO journey or already have experience, this is a fantastic opportunity to join a global customer support team, enjoy competitive compensation, and grow your career in a dynamic work environment.

What You'll Do

- Provide outstanding customer support through phone, chat, email, and other communication channels.

- Assist customers in Khmer and English with account inquiries, billing concerns, service requests, product information, and general support.

- Resolve customer concerns efficiently while delivering a positive and professional customer experience.

- Communicate clearly and effectively with customers from diverse cultural backgrounds.

- Accurately document customer interactions using internal systems and tools.

- Meet quality, productivity, attendance, and customer satisfaction targets.

- Build strong customer relationships through excellent service and effective problem-solving.

- Support additional operational tasks as required.

What We're Looking For

- Fluent in Khmer (spoken and written).

- Working knowledge of English is required, as training and internal systems are conducted in English.

- Open to candidates with or without BPO experience.

- Previous experience in Collections is an advantage but not required.

- Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory.

- Excellent communication, interpersonal, and customer service skills.

- Must be eligible to work in the Philippines with a valid working visa.

- Willing to work onsite in Quezon City on a shifting/night shift schedule.

Benefits

- Performance-Based Incentives

- Paid Training

- Health Insurance

- Life Insurance

- Free Parking

- Company Events

- Career Growth and Promotion Opportunities

- Opportunity for Permanent Employment

If you're fluent in Khmer and looking for an exciting opportunity to build a successful career in customer support, we'd love to hear from you. Apply now and join a team where your language skills make a real impact!