JOB TITLE: AMultilingual Customer Support – Bahasa (Indonesia) Speaker

LOCATION: Quezon City, Metro Manila
WORK SETUP: Onsite
WORK SHIFT: Shifting/Night Shift
SALARY: PHP 38,239 – 60,946 (Negotiable)
SIGN-ON BONUS: PHP 20,000 + Incentives
AVAILABILITY: ASAP

Role Overview

We are urgently hiring Bahasa (Indonesia)-speaking Customer Support Representatives to join a growing multilingual support team in Quezon City. This role is open to candidates with or without prior BPO experience, full training is provided. You'll handle customer interactions across phone, chat, and email in both English and Bahasa, delivering excellent service to a diverse customer base.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels
  
• Provide customer support in both English and Bahasa
  
• Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs
  
• Resolve customer concerns efficiently while delivering a positive customer experience
  
• Communicate clearly and professionally across different cultures and customer backgrounds
  
• Accurately document customer interactions using company systems and tools
  
• Meet quality, productivity, attendance, and customer satisfaction goals
  
• Build trust and customer loyalty through exceptional service and problem-solving

Qualifications

• Open to candidates with or without BPO experience
  
• Fluent and spontaneous speaker of Bahasa (Indonesia), able to use the language effectively in a professional setting
  
• Able to understand complex and extended conversations, including implied meanings
  
• Working knowledge of English required (training and client systems are in English)
  
• Previous collections experience highly preferred but not required
  
• Understanding of the Order-to-Cash (O2C) process highly preferred but not required
  
• Must be able to work in the Philippines with a valid working visa (Temporary Resident Visa accepted for non-Filipino applicants)
  
• Willing to work onsite in Quezon City on a shifting/night shift schedule

Benefits

• Company events
  
• Free parking
  
• Health insurance
  
• Life insurance
  
• Paid training
  
• Path to permanent employment

Pre-Screening Questions

1. Describe your Bahasa language proficiency.
   
2. Can you speak fluently in Bahasa?
   
3. What is your current location?
   
4. What is your nationality?
   
5. What type of visa do you currently hold?
   
6. Do you have previous experience with the order-to-cash process?
   
7. What is your last drawn salary?
   
8. What is your expected salary?
   
9. What is your notice period?