Monitoring, Observability & Event Management Architect

Location: Hybrid (Philippines)
Work Schedule: Night Shift
Employment Type: Permanent
Salary: ₱100,000 – ₱108,000 (Monthly)
Start Date: ASAP

About the Role

We are looking for an experienced Monitoring, Observability & Event Management Architect to lead the design, implementation, and optimization of enterprise monitoring and observability solutions. This role is ideal for a highly skilled IT professional with expertise in ServiceNow ITOM, Azure monitoring services, and modern observability platforms.

You will collaborate with cross-functional teams to build scalable monitoring architectures, improve system visibility, automate operational processes, and drive proactive incident management across enterprise environments.

Key Responsibilities

• Lead the design and implementation of enterprise monitoring, observability, and event management solutions.

• Design monitoring architectures for SaaS, PaaS, and IaaS applications.

• Collaborate with architecture and engineering teams across multiple technology domains.

• Develop and maintain enterprise standards for monitoring and observability.

• Design and integrate alerts with ServiceNow ITOM Event Management and AIOps.

• Gather business and technical requirements to deliver scalable and cost-effective monitoring solutions.

• Plan and execute software upgrades, automation initiatives, and platform enhancements.

• Perform day-to-day architecture and design activities for monitoring platforms.

• Drive innovation through proof-of-concept initiatives and automation strategies.

• Ensure monitoring solutions support operational excellence, performance optimization, and proactive issue detection.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

• Minimum of 5 years of experience in IT monitoring, observability, or related technical roles.

• At least 3 years of experience in an IT Architecture role.

• Extensive experience with ServiceNow ITOM, including Event Management and AIOps implementation.

• Strong experience with Microsoft Azure services, particularly Azure Monitor, Azure Log Analytics, Kusto Query Language (KQL), telemetry, and Application Performance Monitoring (APM).

• Experience with automation technologies including Ansible and PowerShell.

• Strong analytical and troubleshooting skills with the ability to resolve complex application and infrastructure issues.

• Excellent communication, collaboration, and stakeholder management skills.

Technical Skills

Monitoring & Observability

• ServiceNow ITOM Event Management

• ServiceNow AIOps

• Azure Monitor

• Azure Log Analytics

• Telemetry

• Application Performance Monitoring (APM)

• Grafana

• Prometheus

• AppDynamics

• ThousandEyes

• Riverbed

• Nobl9

Cloud & Infrastructure

• Microsoft Azure

• Azure Data Lake

• Microsoft Fabric

• API Integration

Programming & Automation

• Python

• PowerShell

• JavaScript

• C#

• SQL

• Ansible

• DevOps and Automation Tools

Additional Knowledge

• Site Reliability Engineering (SRE) practices

• Observability and proactive monitoring strategies

• Synthetic transactions

• Network architecture (WAN/LAN, TCP/IP, PKI)

• IT Service Management (ITSM) processes and ServiceNow

• Infrastructure security and compliance best practices

What We're Looking For

• Strong architectural design and solutioning skills.

• Experience implementing enterprise-wide monitoring strategies.

• Passion for automation and continuous improvement.

• Ability to collaborate effectively with technical and business stakeholders.

• Strong problem-solving skills with a proactive approach to operational excellence.

• Experience working in complex enterprise environments.

Why Join Us?

• Design and influence enterprise-scale monitoring and observability solutions.

• Work with modern cloud technologies and leading observability platforms.

• Collaborate with experienced architects and engineering teams.

• Be part of initiatives focused on automation, reliability, and digital transformation.

Recruitment Process

1. Initial Screening

2. Technical Interview

3. Client Interview

4. Job Offer

If you're passionate about enterprise monitoring, cloud observability, and automation, we'd love to hear from you. Apply today and help shape the future of modern IT operations.