Job title: Monitoring, Observability and Event Management Architect
Work set up: Hybrid
Work shift: Night Shift 
Start date: ASAP
Headcount: 1




Qualifications:
• Extensive experience in alert integration into ServiceNow ITOM, implementation of SNOW ITOM AIOps and related experience
• Bachelor’s degree in IT /Computer science/Engineering, or related field.
• 5+ years of experience in IT monitoring or related technical roles.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell, Automation
• Proven ability to analyze and resolve complex application and infrastructure issues.
• Excellent communication and teamwork skills.
• Extensive experience in alert integration into ServiceNow ITOM
• 3+ years of experience with IT architecture role and deep understanding of monitoring and application performance management
• Experience with Azure services.
• Experience in DevOps and programming languages: Python, PowerShell, C#, JavaScript, SQL.
• Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
• Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes
• Have AIOps vision and awareness




Responsibilities:
• Lead the design and implementation of enterprise monitoring, observability, and event management solutions.
• Collaborate with MEMD design leads across various domains including Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and more.
• Develop and sustain observability and monitoring standards aligned with enterprise architecture.
• Design monitoring services for applications across SAAS, IAAS, and PAAS platforms.
• Engage with business units to gather requirements and deliver cost-effective monitoring solutions.
• Perform day-to-day design activities and plan for software and automation upgrades.
• Drive innovation through proof-of-concept initiatives and automation strategies.




Skills:
• SRE Practices: Observability and Monitoring
• ServiceNow ITOM Event Management
• JavaScript, Python, PowerShell
• Azure Fundamentals, Azure Monitor, Azure DataLake, Azure Fabric
• API Integration, Ansible
• .NET and C# Programming
• DevOps and Automation Tools
• Grafana, Prometheus, App Dynamics, ThousandEyes, Riverbed, Nobl9



Pre-screening notes:
• How many years of experience you have in IT monitoring or related technical roles?
• How many years of experience you have with IT architecture role and deep understanding of monitoring and application performance management?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Hybrid in QC with a Night Shift Schedules?
• When are you available to start once hired?