Job Title: Monitoring, Observability, and Event Management Architect

Role Overview

• Work Setup: Hybrid (Quezon City)

• Work Shift: Night Shift

• Salary Range: ₱100,000 – ₱108,000 / month

• Start Date: ASAP

• Headcount: 1

Key Responsibilities

• Enterprise Design & Architecture: Lead the end-to-end design and implementation of enterprise monitoring, observability, and event management solutions across SaaS, IaaS, and PaaS platforms.

• Domain Collaboration: Partner closely with MEMD design leads across key domains (Event Management, Function Apps, Azure Monitor, AppDynamics, Grafana, ThousandEyes, etc.).

• Standards & Compliance: Establish and sustain observability and monitoring standards aligned with overall enterprise architecture and IT governance.

• Stakeholder Engagement: Engage with business units to capture technical and business requirements, delivering scalable and cost-effective monitoring strategies.

• Operations & Lifecycle Management: Execute day-to-day design activities and plan for software, telemetry, and automation upgrades.

• Innovation & R&D: Drive innovation by leading Proof-of-Concept (PoC) initiatives and implementing automation strategies.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

• Experience:

  • 5+ years of technical experience in IT monitoring and related roles.

  • 3+ years in an IT Architecture role with a deep understanding of monitoring and Application Performance Management (APM).

• Technical Expertise:

  • Extensive experience with ServiceNow ITOM Event Management (alert integration, SNOW ITOM AIOps implementation).

  • Strong hands-on proficiency with Azure Cloud Services, Azure Log Analytics, KQL, Telemetry, and synthetic transactions.

  • Solid grounding in DevOps practices and scripting/programming languages: Python, PowerShell, C#, JavaScript, and SQL.

  • Experience with infrastructure and network architecture basics (WAN/LAN, TCP/IP, PKI).

  • Strategic vision and hands-on awareness of AIOps implementations.

• Soft Skills:

  • Proven analytical and problem-solving skills for resolving complex application and infrastructure issues.

  • Excellent communication, stakeholder management, and collaborative skills.

Core Technical Skills

• SRE & Observability: Observability, Proactive Monitoring, SRE Practices

• ITSM & ITOM: ServiceNow ITOM Event Management, AIOps, Alert Integration

• Cloud & Telemetry: Azure Monitor, Azure Log Analytics (KQL), Azure Data Lake, Azure Fabric, Azure Function Apps

• Tooling & Platforms: Grafana, Prometheus, AppDynamics, ThousandEyes, Riverbed, Nobl9

• Automation & DevOps: Ansible, API Integration, DevOps Pipelines, PowerShell, Python, JavaScript, C# / .NET, SQL

Pre-Screening Questions

1. How many years of experience do you have in IT monitoring or related technical roles?

2. How many years of experience do you have in an IT Architecture role with a focus on monitoring and application performance management?

3. What is your current/last drawn monthly salary?

4. What is your expected monthly salary?

5. Are you comfortable with a Hybrid setup in Quezon City working a Night Shift schedule?

6. What is your notice period / availability to start if selected?