Microsoft Dynamics 365 Functional Analyst (Core CRM) – Application Engineer

Location: Makati City
Work Setup: TBD
Shift: Night Shift – 10:00 PM PST/PHT
Experience: 2–3 Years
Headcount: 4
Salary: PHP 110,000 – PHP 116,000

About the Role

We are looking for a Microsoft Dynamics 365 Functional Analyst to support and enhance our Dynamics 365 CRM platform. The role will work closely with business stakeholders, product owners, and technical teams to translate business requirements into effective CRM solutions that improve customer experience and business operations.

Key Responsibilities

• Gather, analyze, and document business requirements and user stories.

• Configure Dynamics 365 CRM components including tables, forms, views, dashboards, business rules, and security roles.

• Design and optimize CRM and customer service business processes.

• Support workflow automation using Dynamics 365 and Power Automate.

• Conduct functional testing, coordinate UAT, and validate solutions.

• Provide end-user support, training, and troubleshooting.

• Collaborate with development teams to deliver scalable CRM solutions.

• Drive continuous improvement to improve user adoption and operational efficiency.

Required Qualifications

• Bachelor's degree in IT, Computer Science, Business, or a related field.

• 2–3 years of hands-on Microsoft Dynamics 365 CRM experience.

• Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules.

• Strong understanding of CRM business processes and requirements analysis.

• Hands-on experience configuring entities/tables, forms, views, business rules, workflows, and security roles.

• Familiarity with Dataverse, Power Automate, and Agile methodologies.

• Strong analytical, communication, and stakeholder management skills.

Preferred Qualifications

• Experience with Dynamics 365 Customer Service Workspace and Omnichannel.

• Knowledge of Power Apps and broader Power Platform capabilities.

• Exposure to integrations, APIs, and data migration.

• Microsoft Dynamics 365 or Power Platform certifications.

Candidate Pre-Screening

Interested candidates will be asked to provide:

• Highest Educational Attainment

• Years of hands-on Microsoft Dynamics 365 CRM experience

• Experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles

• Last Drawn Salary

• Expected Salary

• Notice Period

• Confirmation of willingness to work onsite/hybrid in Makati City on a night shift

Apply Now

Please complete the questionnaire using the link below:

Questionnaire Link: https://myglit.com/lateral/cref/4ff5537d09

Important: Candidates with strong hands-on Microsoft Dynamics 365 experience should clearly highlight their relevant CRM projects and implementation/configuration experience in their CV.