Position Title: Member Advocate I (French Bilingual)

Position Type: Full-Time

Location: 6th Floor, The Orient Sq bldg., F. Ortigas Jr. Road, Ortigas Center, Pasig, 1605 

Work Set-up: Onsite

Reports To: Call Center Supervisor

Salary: 80K to 95K All-in

Job Summary:

Member Advocates at Clever Care are the main point of contact, interfacing with members, prospective members, providers, brokers, and vendors. They serve as the main contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and other aspects of plan benefits and services. A successful Member Advocate ensures member satisfaction through superior customer service, displaying a willingness to help, and maintaining a professional demeanor.

Qualifications:

- High school diploma or equivalent, bachelor's degree preferred.

- With or without experience as long as fluent in French, English, and Tagalog

- Currently residing in the Philippines

- At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting

- Exceptional customer service skills, including verbal and written communication

- Strong active listening skills

- Ability to collaborate and be a team player

- Quick learner with the ability to remain calm and courteous when handling upset members

- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred

- Proficiency with Microsoft Office (Word, Excel, Outlook)

Responsibilities:

- Educates members, family, providers, and caregivers regarding benefits and plan options.

- Accurately explains benefits and plan options in person, via email, fax, or telephonically.

- Provides follow-up with members by clarifying the customer’s issue and identifying and explaining the solution.

- Escalates appropriate member issues to management or other departments as required.

- Participates in member-calling projects assigned by management to support the overall company goal of membership retention.

Location: Pasig City, Philippines

Application: Send your application to daniel.mwai@gratitudeindia.com with the subject line "French Bilingual (English & Tagalog)"