QUALIFICATIONS:

Education and Certifications:

• Medical Allied Health graduate required (licensed/non-licensed)

• Strong pharmacovigilance/ drug safety review experience (preferred but not required)

Experience:

• Minimum 1 year of experience in a healthcare contact setting work experience (e.g.,

pharmacy technician, claims processor, provider services)

• Experience handling grievances or healthcare-related customer support in a

contact center setting

Other Requirements:

• Understanding of HIPAA and other healthcare regulations.

• Willingness to work flexible schedules, including US hours and holidays

• Must not be a current or former employee of Concentrix

Recommended Minimum Skills Requirements (MSRs):

1. Technical Skills:
   
   • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

1. Soft Skills:
   
   • Strong problem-solving and decision-making abilities
   
   • Excellent verbal and written communication skills in English
   
   • High level of empathy, patience, and active listening


2. Operational and Communication Skills:
   
   • Ability to prioritize tasks and meet deadlines in a fast-paced environment
   
   • Strong organizational and documentation skills
   
   • Accuracy and attention to detail
   
   • Ability to communicate effectively and convey complex information