Gratitude India

Medical Billing Quality Analyst—Health Care

2 - 6 year(s)

Philippines - Manila (Ortigas, Pasig)

45 - 60 Thousand p.m

Job Description

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Role: Quality Manager

Timings: Night Shift (Permanent)

Industry: Medical / Healthcare / Hospital

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Key Skills:

Quality Analyst
Quality Analyst skills
Medical background
Healthcare Industry

1. Random Transactional Monitoring – Ensuring systematic Quality check of the previous day’s
  
  production i.e. Analysis of account, Calling analysis, correct follow-up, required action
  
  taken and updated software, updated productivity report.
2. Identifying errors critical to the process such as wrong analysis results to incorrect follow-up,
  
  Incorrect or incomplete information captured on call, Incorrect or incomplete action
  
  taken, incomplete production report.
3. Ensure the team is aware of the criticality of Fatal and non-fatal parameters/errors.
4. Ensuring the error must be communicated to associates and process owners. The associate
  
  provided constructive feedback about the error committed and corrected.
5. Ensuring that Corrective Action Policy is adhered to and Improvements are seen in
  
  individuals being audited.
6. Ensure that every week team will be briefed about the major errors committed in
  
  the process. The team must be coached about the correct follow-ups related to those errors.
7. Weekly/Monthly Quality performance report to be mailed to internal client on time.
  
  Reports generated must be error-free.
8. Maintaining the Quality Metrics i.e. Process quality score, Individual quality score,
  
  number of errors, Corrective Action policy, Categorization of associates, documentation
  
  of Fatal errors, Improvement plans, Process Knowledge Tests, etc.
9. Responsible for random transaction audits and performance of new hires during
  
  OJT/Nesting period.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Ayomide Ibosiola

Recruiter - Gratitude India

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Manila ,

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