Position: Customer Service Representative – Telco Account


We are currently seeking highly motivated and customer-focused individuals to join our growing Business Process Outsourcing (BPO) operations for a leading telecommunications account. The ideal candidate will be responsible for delivering exceptional customer service, resolving inquiries efficiently, and ensuring a positive customer experience across all interactions.


Key Responsibilities:

• Handle inbound customer inquiries related to billing, technical concerns, account updates, and service requests

• Provide accurate information regarding products, services, and company policies

• Resolve customer concerns professionally while maintaining high service standards

• Document customer interactions and transactions in the system accurately

• Meet performance metrics including customer satisfaction, quality assurance, and productivity targets

• Maintain confidentiality of customer information and comply with company policies


Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate

• Excellent English communication skills, both written and verbal

• With or without BPO experience are welcome to apply

• Strong problem-solving and multitasking abilities

• Willing to work onsite and on shifting schedules, including holidays and weekends


What We Offer:

• Competitive salary package and performance incentives

• Paid training and career development programs

• HMO and government-mandated benefits

• Dynamic and professional work environment

• Opportunities for career growth and advancement


Start your professional journey with a company that values excellence, teamwork, and customer satisfaction. Apply today and become part of a high-performing telco support team.