Role: Channel Support Specialist 

Account: Mandarin (Open to native and non-native)

Salary: 120k

Set up: Onsite

Location: Sutherland BGC Taguig

Job Description:

• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.

• Conduct regular audits to identify competency gaps and propose improvements.

• Monitor channel partner performance and provide feedback to drive continuous improvement.

• Collaborate with internal teams to ensure partners have the resources they need.

• Collaborate with internal teams to identify training programs to enhance partner capabilities.

• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.

• Maintain detailed records of partner interactions and support activities.

• Assist in the creation and maintenance of partner enablement materials.

Qualification/Skills:

• 2 to 3 years' experience in a support role in a B2B environment.

• At least 1 year experience in Account Management

• Strong communication and interpersonal skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Excellent problem-solving skills and attention to detail.

• Knowledge of industry trends in cybersecurity

• Excellent verbal and written communication skills in Mandarin

Good to have:

• Experience in partner enablement or channel support.

• Project management skills

Remember to tag along with the subject heading"Mandarin speaker position".

Please always check your email address for the interview links which will be sent to you later and respond to the messages.