Location - Manila / Cebu / Iloilo

Essential Functions

• Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides the company a competitive edge

• Work with stakeholders to create capability building strategy based on skills identified as necessary to achieve overall organization goal

• Design and deliver clinical related programs that focus on employees at different stages and offer blend learning solution

• Develop a plan for equipping employees in effective overall healthcare management.

• Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material

• Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactive

• Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards

• Identification of appropriate methodology for the implementation of training

• Training and certification of trainers on the training modules

• Building PPTs and other material and participate in presentation to the client/ internal customers

• Participate during client visits (presentation of capability building programs)

• End to end training management

Skills

Technical Skills

• Above average knowledge of MS Office applications like – PowerPoint, MS Word and MS Excel

• Internet usage and email access

• NCLEX processing and licensing

• Local RN Licensing

• Nursing education

• Project management

Process Specific Skills

• Training module development

• Ability to present the information in simple and easy to understand manner

• Ability to understand and comprehend quickly about unfamiliar industry

• Prioritizing customer needs

• Strong customer service focus

Soft Skills (Minimum)

• Above average verbal and written communication skills

• Above average presentation skills

• Flexibility and urgency to handle pressure

• Team work/ Self-sufficiency / Adaptability

• Self-disciplined and results oriented

• Data gathering ability/ Keen eye for detail

• Analytical skills

• Operational planning and process management

• Ability to multi task

• Ability to approach problems logically

• Interpersonal Skills

• Customer Service Focus

• Coaching and mentoring skills

Soft skills (Desired)

• Project management

• Problem-solving skills using Six Sigma, COPC, and or similar methodology

• Financial management

Education Requirements

• Graduate of BSRN

• Should be a registered USRN

• Preferably with master’s degree in nursing education or an NCLEX reviewer

Work Experience Requirements

• Total work experience should be a minimum of 5 years in the contact center operations and training combined