JOB TITLE: Quality Analyst (Language Support – Japanese / Bengali)

Contract Type: Project-Based (1-Year Contract)

Location: Taguig City, Metro Manila

Work Setup: Pure Onsite

Schedule: Shifting Schedule

Headcount: 1 per Language

• Total Package: ₱83,000 – ₱86,000 (negotiable, up to ₱90,000 max)

• Basic Salary: ₱28,000 – ₱31,000

• Language Premium: ₱55,000

IMPORTANT NOTES

• Priority will be given to Filipinos fluent in Japanese or Bengali

• This is a project-based requirement

• Quality experience is NOT required

• BPO and Customer Service experience is preferred

• Language certifications are preferred but not required

• Years of living or staying in Japan or Bangladesh is an advantage

• Must have at least 2 years of professional experience using Japanese or Bengali

• Minimum educational requirement: Senior High School Graduate

• Initial contract is 1 year; renewable with full regular benefits upon satisfactory performance and project continuation

YOUR DAY-TO-DAY RESPONSIBILITIES

• Monitor customer interactions (calls, emails, Salesforce logs, Excel sheets) and provide real-time or immediate feedback

• Coordinate and facilitate call calibration and training sessions

• Publish quality trends, feedback, and improvement reports to the Verisk team

• Conduct quality monitoring and coaching sessions

• Handle client interactions tactfully and professionally

• Prepare quality reports and dashboards (TNI, Pareto, etc.)

• Drive process improvements and ensure compliance

• Support short-term and long-term process goals

• Ensure quality standards and CSAT targets are consistently met

• Drive First Call Resolution and quality initiatives within the program