Job title: Application Support Analyst (L3 - ASP)

Category: Service Desk / End User Services

Main location: Alabang, client's office, hybrid (3 days/week onsite)

Salary: Php 50,000 - 70,000

Employment Type: Full Time

Position Description:

CGI is looking for Application Support Analyst (L3/Tier 3)

Your future duties and responsibilities:

● Experts on the Applications

● Deep analysis as expert Level 3

● Resolution process and communication to end user through mail, phone call and Ticket update

● Domain crisis management and ad hoc communication for high business impacts

● Continuous improvement : prevention of incident new occurrence through suggestion of code corrections to the solution developers, Problem proposition and follow-up.

● Design of procedures for Ticket resolution at levels L1 and L2

● Training of L1 & L2 teams

● Documentation maintenance

● Manage changes on Production

Non-negotiable skills:

● ASP preferably Classic, SQL, ITIL, API, Javascript, Node.js

Required qualifications to be successful in this role:

● Skills

- Good communication (written, oral)

- At least 3 years relevant work experience

- Expert knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.

- Managed multiple high priority initiatives in a fast paced, highly technical environment

- Experienced with any ticketing system

- Knowledge in Incident, Problem, Knowledge, and Change Management

Required: UNIX, SQL, Oracle 11g, GENIO RT, ASP

Nice-To-Have: Windows, Linux, Script languages, Linux Redhat 5.3, Windows 2008 R2 (basic), Javascript

● Others:

- Amenable to work on a shifting schedule and hybrid working arrangement in Alabang, Muntinlupa (3x/wk RTO)

Skills:

Analytical Thinking

Detail-oriented

ITIL

Linux

Oracle