COME FOR A CAREER, STAY FOR THE FUN

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We are a progressive Australian telecommunications company. We are a service-first telco team that offers one of the most connected and resilient networks in Australia.

We started over 20 years ago, and today has grown to serve over 100 brands in the Australian market across many different categories. We provide our clients with market leading tech solutions, but also have the capability to handle all Telco back-end support functions – Customer Service, Activations, Technical support, and Billing.

How are we different? We’re a telco that prioritises customer service. Our mantra is to always do the right thing by our customers. And our staff see and experience that reality every day.

As we look to continue our growth, we need people to join us who are as committed as we are. Our aim is to become the most renowned customer focused Provider in telecommunications in Australia.

Joining us represents an opportunity for professional growth as we continue our own growth trajectory.

A BIT ABOUT YOU

To be eligible for this role you will need to possess the following:

• Excellent customer manner, written and spoken English


• Demonstrated IT skills


• Solid understanding of general networking concepts


• Solid understanding of SIP, or other VoIP technologies


• A strong work ethic


• Flexible and adaptable mindset

If you possess any of the following it will be highly regarded:

• Prior experience in the telecommunications industry/working for an ISP is ideal.


• Industry certifications in networking, voice or security products


• Experience installing or configuring networking hardware


• Demonstrated Technical Writing experience


• Demonstrated experience working with Unified Communications

MINIMUM REQUIREMENTS

• Minimum of 2 years in College


• Minimum of 2 years of customer service and level 2 technical support


• Minimum of 1 year experience in a Australian telco


• Communication Skills – successful candidates will speak articulately and have sound English writing skills.


• Exhibits strong Knowledge of all NBN and ADSL / VoIP (SIP) / Mobile Technologies


• Preferably has experience in Hardwired connection (Fibre, Coaxial cable- HFC).


• Flexible to shifting schedules


• Background in IT, or IT related industry would be beneficial in this role. Ability to multitask, prioritize, and manage time effectively


• Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute


• Ability to think clearly especially in adverse situations


• Ability to work in a team environment


• Ability to operate desktop computer and desktop applications


• Ability to coordinate and communicate effectively


• Ability to complete interview via video

WHAT WE OFFER

• Excellent opportunity to grow in a rapidly expanding company


• Exposure to a variety of systems and products


• Comfortable and modern working environment


• Exciting workplace culture with regular company social events


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Employer questions

Your application will include the following questions:

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  How many years' experience do you have as a Technical Support Role?

  
  


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  How many years' experience do you have in the BPO industry?