OVERALL PURPOSE:

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. 

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off. 

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers. 

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners. 

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail. 

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals. 

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary. 

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

JOB QUALIFICATIONS 

• KYC Team Lead

• Must have 3-5 years of KYC-relevant experience

• 1 year of supervisory experience

• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site

• No active or recent application with Accenture

PRE-SCREENING QUESTIONS:

1. Highest educational attainment:

2. Years of KYC-relevant experience

3. Years of supervisory experience

4. Last drawn salary

5. Expected salary

6. Amenability to work full onsite in BGC Taguig with a night shift work schedule