Job Title: Knowledge Management Lead

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting

Work Set-up: RTWO/ Hybrid

Salary range: 75- 130K Basic

Desired experience range: 5-8 years

Headcount: 1

Must-Have:

• 10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process

• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate

• Excellent Verbal & Written communication skills.

• Hands-on experience in managing the Knowledge Articles

• Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders

• Experience in stakeholder management and onsite-offshore management

Good-to-Have

• Service Integration and Management experience

• ServiceNow or any other ITSM tool experience

Others:

• Should be amenable to working in Taguig or Makati

• Must not be a job hopper who only works for less than a year per company

• Not a current or former employee of TCS

Responsibility of / Expectations from the Role:

• Define, document, implement and enforce the Knowledge Management process

• Ensure that the Knowledge Management process and tool are integrate with other processes.

• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance

• Generate reports and provide information to senior management

Unique Selling Proposition (USP) of The Role

• Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain.