Job Title: Knowledge Management Lead

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting

Work Set-up: RTWO/ Hybrid 

Salary range: 75- 130K Basic

Desired experience range: 5-8 years

Headcount: 1

Must-Have:

•    10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process

•    ITIL 4 Foundation or at-least ITIL V3 Foundation certificate

•    Excellent Verbal & Written communication skills.

•    Hands-on experience in managing the Knowledge Articles

•    Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders

•    Experience in stakeholder management and onsite-offshore management

Good-to-Have    

•    Service Integration and Management experience

•    ServiceNow or any other ITSM tool experience

Others:

• Should be amenable to working in Taguig or Makati 

• Must not be a job hopper who only works for less than a year per company

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Responsibility of / Expectations from the Role:

• Define, document, implement and enforce the Knowledge Management process

• Ensure that the Knowledge Management process and tool are integrate with other processes.

• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance  

• Generate reports and provide information to senior management

Unique Selling Proposition (USP) of The Role    

•    Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain

Details of The Project:

• Project is with a bank