Gratitude India

JOIN OUR TEAM! TRAVEL ACCOUNT WITH 1 YEAR EXP GDS (AMADEUS-SABRE) Earn Up to 29k* | EXL MOA, Pasay City

1 - 2 year(s)

Philippines - Manila (Mall of Asia Pasay City)

20 - 30 Thousand p.a

Job Description

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Role: Customer Service Executive

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: NA

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Customer Service

JOB HIGHLIGHTS:
• Face to Face interviews | Walk-in applicants
• WORK ON SITE

Roles and Responsibilities

● As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure
● Making changes to existing reservations (ticket reissuance & cancellations)
● Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations
● Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes
● Making outbound calls to vendors and customers as required
● Creating new PNRs for fresh bookings

Job Qualifications

● Completed 2 years in College (no back subjects)
● This position requires a minimum of 1 to 2 years recent travel services experience (Corporate Preferred)
● GDS experience required – Sabre/Apollo is preferred
● Extensive US domestic knowledge of travel industry, business travel destination and geography
● Internet/Website knowledge, call center experience and the ability to provide superior Client service
● Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients
● Must possess strong consultative skills, decisive and successful problem solving skills, excellent written and verbal communication skills and the ability to use the internet effectively

What we offer:
● Competitive Compensation Package with Retention Program Incentives, Performance Incentives
● In-house training
● Medical coverage +3 dependents up to 80 years old.
● Dental coverage
● Personal development programs
● Enjoy In-house Gym and Recreation Areas
● Meal and other allowances

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Steve Dsouza

Recruiter - Gratitude India

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Manila ,

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