Account/ Domain/ LOB: Banking

Work set-up: Onsite at BGC Taguig

Work schedule: Night shift 

Relevant Experience range: 5- 7years

Job Description

• Design new hire training, cross-skilling, and refresher programs

• Create training plans aligned to bank SOPs, Adult learning principles

• Facilitate Virtual & Onsite training

• Scenario-based and case-based training

• Knowledge checks and certification assessment

• Responsible for all Qualitative Metrics (Quality Scores, Complaince scores & Repeat errors)

• Weekly/Monthly/Quarterly reviews with management

• Call Auditing, Call monitoring, Call calibration.

• Provide coaching and mentoring to new and existing team members on an on-going basis.

• Ensure that team members are adhering to call quality standards and practices by conducting regular call monitoring checks

• Ensure that the team is adhering to the prescribed quality parameters

• To actively participate in providing feedback (positive and negative)

• Conduct team briefings and discussions on a regular basis

• Need to maintain all the Reports & MIS for the same.

Requirements:

 • Must have a Bachelor's degree with both TOR and Diploma on hand

 • At least 2nd year in College is acceptable, without any back subjects

• With 5 - 7 years of Trainer experience, supporting a banking account, whether retail or commercial or both

• With over-all working experience of at least 8 years

• Doing early stage or late stage collections, for auto loans, credit cards, personal bank/loans

 • Strong communication skills. Language proficiency in English

• Ability to work independently and within a team environment

• Critical listening and thinking skills

• Training/teaching skills

• Strategic management skills

• Negotiation skills/experience

• Time management skills

• Customer service oriented

• Decision making/problem solving skills

• Must not be currently or formerly employed with TCS and have no active application with them to avoid duplications

• Should be amenable to start immediately and can work onsite in Taguig

• Must not be a job hopper who only stays for less than a year per company

To apply; send your CV and answers to the following questions to ezikemaryfaustinachikaebere@gmail.com

Pre-Screening Notes:

Highest educational attainment:

Years of relevant experience as a Trainer:

Years of relevant experience in supporting a banking account, whether retail or commercial or both:

Are you amenable to working onsite in Taguig with a night shift schedule?

Last drawn salary:

Salary expectation:

Are your TOR and diploma available on hand?

Notice period: