Are you passionate about working with data, generating business insights, and improving operational performance? We are seeking a Reports Analyst with strong analytical and reporting capabilities to support business functions through accurate data analysis, professional reporting, and effective process documentation.

Job Details

• Position: Reports Analyst

• Location: Manila

• Work Arrangement: Hybrid

• Shift: Graveyard Shift

• Salary Package: PHP 35,000–49,000

• Experience: 1–3 years in business reporting; 1.5–2 years in data analytics

• Start Date: ASAP

Qualifications & Skills

• Bachelor's or college degree in Computer Science or a related field.

• 1–3 years of experience or working knowledge of business reporting and management practices within the BPO, call centre, or customer service industry.

• At least 1.5–2 years of data analytics experience.

• Advanced to expert knowledge of Microsoft Excel, Word, and PowerPoint.

• Excellent verbal and written communication skills, including the ability to present findings face-to-face.

• Experience creating business documents, process guidelines, and operational documentation.

• Ability to facilitate training sessions using established process documentation.

• Strong attention to detail, analytical thinking, and problem-solving skills.

Key Responsibilities

• Analyse business and operational data to support reporting requirements and management decisions.

• Prepare, organise, and maintain accurate business reports and presentations.

• Use Microsoft Office applications, particularly Excel, to analyse and present relevant data.

• Interpret reporting results and communicate key findings to stakeholders.

• Develop and maintain process documentation, business guidelines, and supporting materials.

• Conduct knowledge-sharing and training sessions based on documented processes.

• Ensure reports and documentation meet business standards for accuracy, consistency, and clarity.

• Support operational teams with reporting and documentation requirements.

Recruitment Process

Candidates will go through the following recruitment stages:

1. Validation – Initial candidate information and qualification review.

2. Zwayam Profile Creation – Candidate profile registration.

3. HR Interview – Initial interview and assessment.

4. Hiring Manager Interview – Role-specific evaluation.

5. Onboarding – Final processing and onboarding requirements.

Additional Information

• Hybrid work arrangement in Manila.

• Graveyard shift schedule.

• Immediate availability is preferred.