Qualifications:

• Native speakers only. Should have either N1 JLPT or JNAT certification (CERTIFICATION must be provided)

• Native Japanese speaking skills; not necessarily citizen or by ethnicity

• Nihongo reading/writing/speaking skills is a must. 

• No tech experience required

• MS Windows PC skills is also a must. 

• Effective written and oral English communication skills

• Accenture will provide PC with MS Windows OS.  Resources are expected to send/respond to emails in MS Outlook, attend teleconference calls using MS Teams, take screenshots and copy & paste screen sections to electronic documents, etc.

• Resources must be trainable and with high learnability. 

• Resources should have professionalism like reporting/leaving work on time, speedy/accurate/quality execution of assigned tasks, having attention to details, ability to do self-checking, ability to follow desktop procedures (DTP) and seek advice from immediate supervisor in case of any DTP deviations encountered etc.

• Resources will need to undergo a minimum of 3 to 6 months training. 

• Willing to work and relocate here in Manila, Philippines

• Open for those applicants who are currently in Philippines

• Should not be a job hopper who only works for less than a year per company

• Willing to work in the Philippines

Job Description

Responsibilities of the role will include:

• Update and maintain various systems/tools per standard process documentation which may include:  

• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)  

• Audit own data entry for accuracy and make required corrections  

• Conduct data verification  

• Respond to various requests for information, as needed. Escalate to supervisor as appropriate.  

• File, archive and retrieve documents (paper-based and electronic) using filing standards  

• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.  

• Respond to information requests by searching, summarizing research results, and compiling in requested format  

• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies  

• Follow established policies, procedures, and methods  

• May serve as technical and functional resource or super users to other team members  

• Participate in process improvement initiatives or special projects as assigned  

• Meet established goals and objectives  

• Become a subject matter expert for complex processes  

• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.