We’re Hiring! Japanese Chat/Email Support Specialists (Non-Voice)

Location: Mandaluyong (Onsite role – must already reside in Manila)

Open for both Filipino & Foreign Nationals (Visa: SRRV or Marriage Visa)

Role Highlights:

• 
  

  Research & resolve customer concerns

  
  


• 
  

  Respond to 60–70 emails per day (template & long form)

  
  


• 
  

  Deliver excellent customer experience (Spotify account )

  
  


• 
  

  Escalate issues proactively & collaborate with the team

  
  


• 
  

  Join projects & contribute to a positive workplace

  
  

Qualifications:

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  At least a High School graduate

  
  


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  Fluent in English (B2 level) and Japanese (read, write & speak)

  
  


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  Open to both native & non-native speakers residing in the Philippines

  
  


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  Willing to work onsite in Mandaluyong

  
  


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  Non-voice account – email/chat support only

  
  

No relocation provided – candidates must already be based in Manila.

Prescreening – Kindly respond honestly with:

1. 
   

   Years of relevant experience

   
   


2. 
   

   Educational attainment

   
   


3. 
   

   For Natives: Current visa

   
   


4. 
   

   Japanese Language Proficiency

   
   


5. 
   

   English Language Proficiency

   
   


6. 
   

   Salary expectation

   
   


7. 
   

   Last drawn salary

   
   


8. 
   

   Notice period

   
   


9. 
   

   Availability for the work setup & schedule

   
   


10. 
    

    Current location

    
    

Interested? Send us your UPDATED CV + prescreening answers today and take the next step in your career!

#Hiring #JapaneseSupport #EmailSupport #CustomerExperience #MandaluyongJobs