Chat/Email Support – Music Streaming Account

Onsite | Sutherland Shaw, Mandaluyong

We’re hiring Japanese-English bilingual support agents for a non-voice role with a leading music streaming platform.

Role: Respond to 60–70 customer emails daily, resolve issues, meet service standards, and escalate concerns when needed.

Qualifications:

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  Filipino or Foreigner (SRRV/Marriage Visa only)

  
  


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  At least High School Graduate

  
  


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  Fluent in English (B2 level) and Japanese (read/write/speak)

  
  


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  Residing in Metro Manila and willing to work onsite in Mandaluyong

  
  

Total Package: PHP 127,500 – 129,550

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  Basic: PHP 23,500 – 25,500

  
  


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  Allowances: PHP 4,050

  
  


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  Premium Pay: PHP 100,000

  
  

Assessments:

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  Typing: 35 WPM / 90% accuracy

  
  


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  SVAR: 59 B2

  
  


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  WriteX: 65 B2

  
  

Please answer the following:

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   Years of relevant experience:

   
   


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   Educational attainment:

   
   


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   Visa type (if native):

   
   


4. 
   

   Japanese level:

   
   


5. 
   

   English level:

   
   


6. 
   

   Salary expectation:

   
   


7. 
   

   Last drawn salary:

   
   


8. 
   

   Notice period:

   
   


9. 
   

   Availability for onsite work:

   
   


10. 
    

    Current location: