Role: Chat/Email support

Account: Music streaming account

Location: Sutherland Shaw Mandaluyong, Philippines

Set

• Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)

• Education: At least High school graduate

• Communication Skills: Fluent in English (B2 level) and Japanese (read, write, & speak)

Total Package: PHP 127,500 – PHP 129,550

• Basic Salary: 23,500 – 25,500

• Total allowances: 4,050

• Premium Pay: 100,000

Assessments:

• Typing Test: 35 wpm /90% accuracy

• SVAR: 59 B2 (Listening and Speaking)

• Write X: 65 B2 (Email writing)

Job Description:

• Research customer problems and deliver solutions

• Deliver an experience to every customer, meeting Spotify’s service standards

• Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

• Achieve and maintain required metrics and goals

• Work pro-actively to ensure potential issues are escalated appropriately.

• Work as part of the team to ensure the program floor is a positive and professional environment.

• Provide support in projects and initiatives as and when required.

**Non-voice account but candidates should be fluent in both English (B2 level) and Japanese spoken and written.**

**NO RELOCATION since we need someone residing in Manila.**

**Open for both native & non-native only residing in the Philippines and willing to work onsite in Mandaluyong**