Gratitude India

Italian Bilingual

3 - 7 year(s)

Philippines - Cebu Central Visayas

Job Description

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Role: Customer Care Officer

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Technical Support
Service Desk

**JOB TITLE: Italian Bilingual (Cebu)**
WORK SET UP: Onsite in Cebu (NO RELOCATION ASSISTANCE)
WORK SHIFT: shifting schedule

Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you! In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.

Qualifications:

• Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
• May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
• Initiate and implement Quality Assurance and process improvement activities
• Assist in Capability Development of bilinguals by conducting coaching or language training activities
• Research, compile and learn business, tools and technical terminologies
• Use and contribute in strengthening translation tools to increase productivity

• Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks
• Work with teams and diverse range of people
• Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
• Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.)
• Other language-related tasks as may be defined and assigned from time to time
• Preferably a Bachelor's Degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
• Able to effectively communicate, verbally and in writing, in both English and Italian language
• Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
• Familiarity with MS Word, MS Excel, and MS PowerPoint
• Experience in analysis, troubleshooting, problem solving and project management
• Must be willing to work on holidays, weekends, shifting schedules and extended working hours
• Willing to work and relocate in Cebu, Philippines

Job Description

Responsibilities of the role will include:
• Update and maintain various systems/tools per standard process documentation which may include:
• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
• Audit own data entry for accuracy and make required corrections
• Conduct data verification
• Respond to various requests for information, as needed. Escalate to supervisor as appropriate.
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.
• Respond to information requests by searching, summarizing research results, and compiling in requested format
• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
• Follow established policies, procedures, and methods
• May serve as technical and functional resource or super users to other team members
• Participate in process improvement initiatives or special projects as assigned
• Meet established goals and objectives
• Become a subject matter expert for complex processes
• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Mary Nkechi Linus

Recruiter - Gratitude India

View Details

Cebu Central Visayas ,

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