Job ID: J1125-1318 Work Setup: On-site in Taguig Work Shift: Mid-night shift Openings: 1

We are seeking an experienced Infor M3 Mid-Level SCM Consultant to join a dynamic ERP Application Management Services (AMS) team. This role focuses on providing functional support, system maintenance, and process optimization for Infor M3 Supply Chain Management modules in a global support environment.

Key Qualifications :

• 4–7 years of hands-on experience with Infor M3 SCM modules


• Strong understanding of key supply chain processes (procurement, inventory, order fulfillment, etc.)


• Proven experience in application support or AMS environments for Infor M3


• Hands-on experience with incident and service management tools (e.g., ServiceNow, Remedy)


• Ability to perform system configuration, testing, and functional troubleshooting


• Excellent analytical, problem-solving, and communication skills


• Bachelor's degree in Engineering, Supply Chain, Information Systems, or a related field


• Stable employment history (no frequent job changes with less than 1 year per role)


• ITIL Foundation certification or experience in ITIL-based service delivery (preferred)


• Experience with various M3 versions, including Infor M3 Cloud Suite (CE), is an advantage


• Exposure to global support or 24x7 AMS delivery models

Key Responsibilities:

• Provide functional expertise in Infor M3 SCM modules


• Manage and resolve incidents, service requests, and change requests within SLA timelines


• Perform root cause analysis and implement corrective/preventive actions


• Propose and execute configuration changes or process improvements


• Collaborate with technical teams on integration and data issues


• Support core supply chain operations


• Prepare and maintain documentation (SOPs, functional specs, training materials)


• Participate in knowledge sharing and training of junior consultants

7 Key Screening Questions:

1. How many years of hands-on experience do you have working with Infor M3 SCM modules?


2. Do you have proven experience in application support or AMS environments specifically for Infor M3?


3. Do you have hands-on experience with incident and service management tools such as ServiceNow or Remedy?


4. Do you have the ability to perform system configuration, testing, and functional troubleshooting in Infor M3?


5. Do you hold a Bachelor's degree in Engineering, Supply Chain, Information Systems, or a related field?


6. Do you have ITIL Foundation certification or equivalent experience in ITIL-based service delivery?


7. Are you amenable to working on-site in Taguig with a mid-night shift schedule?