Gratitude Philippines Inc. is Hiring!

Service Desk Transformation Consultant

Drive Digital Transformation. Lead Innovation. Shape the Future of Service Desk Operations.

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Primary Details

Location: Eastwood, Quezon City
Salary: ₱112,000 – ₱140,000/month (₱100,000 – ₱130,000 Base Salary)
Work Setup: Hybrid (Subject to Business Requirements)
Shift: Flexible | Must be willing to work in a 24/7 environment
Start Date: ASAP
Headcount: 1 Opening

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Why Join This Opportunity?

If you're passionate about Service Desk Transformation, AI-driven Automation, Consulting, and Digital Innovation, this role offers the opportunity to design next-generation service desk solutions for enterprise clients while working with cutting-edge technologies.

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Your Key Responsibilities

Lead Service Desk transformation initiatives from assessment to implementation.

Design innovative solutions to improve operational efficiency and customer experience.

Drive automation initiatives across Service Desk operations.

Collaborate with cross-functional business and technical teams.

Apply AI technologies including GenAI, ML, and NLP to enhance service delivery.

Support solution design, consulting engagements, and presales activities.

Present transformation strategies to stakeholders and leadership teams.

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What We're Looking For

Bachelor's Degree (Preferably IT or related discipline)

6–8+ years of experience in IT Service Desk

Proven experience in Service Desk Transformation & Solution Design

Consulting experience is mandatory

Strong Automation implementation experience

Exposure to:

• Generative AI (GenAI)

• Machine Learning (ML)

• Natural Language Processing (NLP)

• AI Frameworks (Preferred)

Presales / Solutioning experience (Good to Have)

Prior BPO industry experience (Mandatory)

Excellent stakeholder management and communication skills

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Ideal Candidate

Service Desk Transformation Consultant

ITSM / Operations Transformation Professional

Automation Specialist

AI & Digital Transformation Enthusiast

Client Consulting Background

Enterprise Service Management Experience

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Pre-Screening Information Required

Please share the following details while applying:

Educational Attainment:

Years of IT Service Desk Experience:

Service Desk Transformation Experience:

AI / ML / GenAI / NLP Experience:

BPO Experience:

Last Drawn Salary:

Expected Salary:

Notice Period / Earliest Joining Date:

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Important Notes

Female candidates only. Male profiles cannot be considered for this position based on client requirements.

Former employees (direct or third-party/vendor) are not eligible to work with Tech Mahindra for this opportunity.

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Apply today with your updated CV and become part of an exciting digital transformation journey through Gratitude Philippines Inc.

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