Position Overview

We are seeking a highly experienced IT Application Engineer – Physical Security Systems to manage and support enterprise-level physical security applications, with a strong focus on Lenel OnGuard and growing technical expertise in Genetec Security Center.

The role will oversee application deployment, upgrades, system maintenance, integrations, and modernization initiatives across global facilities. The successful candidate will support a hybrid OnGuard and Genetec environment while ensuring system reliability, security compliance, and operational continuity.

Key Responsibilities

• Deploy, upgrade, maintain, and troubleshoot Lenel OnGuard and Genetec Security Center applications across enterprise environments.

• Support access control, video management, alarm monitoring, visitor management, badge administration, and related security workflows.

• Configure and maintain application architecture, including servers, databases, services, clients, and third-party integrations.

• Lead technical support, system health checks, root-cause analysis, performance monitoring, and incident resolution.

• Support platform modernization, migration planning, application rationalization, and transition from legacy OnGuard systems to Genetec.

• Manage technical documentation, architecture diagrams, upgrade procedures, migration dependencies, and operational runbooks.

• Collaborate with global security operations, infrastructure, database, networking, cybersecurity, and vendor teams.

• Identify opportunities for system optimization, integration improvements, and enhanced operational efficiency.

Required Technical Expertise

Lenel OnGuard

• Strong hands-on expertise in OnGuard architecture, administration, and enterprise deployment.

• Experience with OnGuard Version 8.2 or later, Communication Server, Application Server, SQL Database, OpenAccess API, and DataConduIT.

• Configuration and support of access control, alarm monitoring, cardholders, badge types, access levels, panels, reports, and security workflows.

• Ability to troubleshoot complex application, database, network, server, and hardware-related issues.

Genetec Security Center

• Working knowledge of Genetec Security Center architecture and integrated physical security solutions.

• Exposure to Synergis (access control), Omnicast (video management), and Mission Control (incident management).

• Familiarity with ClearID, Data Exporter, Operations Center, AutoVu, and Sipelia.

• Ability to support Security Center administration, integrations, deployment, and migration activities.

Database, Infrastructure & Networking

• Strong Microsoft SQL Server experience, including backup, restoration, query analysis, performance optimization, and disaster recovery.

• Proficiency in Windows Server, IIS, Active Directory, service accounts, certificate management, and application deployment.

• Understanding of TCP/IP, VLANs, DNS, routing, firewalls, load balancing, and network segmentation.

• Knowledge of secure communication protocols, particularly TLS 1.2 or higher.

Systems Integration

• Experience with OpenAccess API and DataConduIT integrations.

• Exposure to integrations involving HR, identity management, reporting, badge printers, biometric devices, access-control hardware, and alarm systems.

• Familiarity with third-party security and identity solutions such as HID, AlertEnterprise, Telaeris, and related platforms.

• Ability to support enterprise reporting, data feeds, Power BI requirements, and integrations across legacy and modern security platforms.

Additional Qualifications

• At least 10 years of relevant IT application engineering or enterprise physical security systems experience.

• Demonstrated experience supporting large-scale physical security environments across multiple sites or regions.

• Experience leading system deployments, upgrades, stabilization, and migration projects.

• Strong understanding of cybersecurity, enterprise IT standards, system availability, and operational resilience.

• Experience with cloud or hybrid hosting environments, preferably Azure.

• Ability to work as a hands-on technical Subject Matter Expert (SME), while contributing to solution design, architecture, and modernization strategies.

• Strong stakeholder management, communication, analytical, and problem-solving skills.

Preferred Certifications

• Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE).

• Genetec Security Center certification.

• Demonstrated hands-on experience with Genetec Synergis, Omnicast, Mission Control, or Security Desk.

Important Application Note

Candidates should have substantial, demonstrable experience in enterprise physical security systems, particularly Lenel OnGuard and/or Genetec Security Center.

Please ensure your latest CV clearly highlights relevant technical projects, system deployments, upgrades, integrations, migration initiatives, and hands-on experience with OnGuard or Genetec.