Customer Service Associate

Work Location: Taguig City WFH in the meantime) - Candidates should be located within Metro Manila / Antipolo / Cainta 

Salary offer: 60,000 to 65,000 (could be higher depending on the candidate's experience) 

NOTE: Candidate should be a Filipino Citizen (in the meantime) - FIS is very strict with their hiring process. 

Let's avoid endorsing Candidates from

 Company Nowcom and Language School Hola Amigos. - Candidate should be below 55 yrs old. 

Qualifications: 

- Excellent verbal and written communications skills 

in both English and Spanish REQUIRED 

- College Graduate or 2nd year college undergraduate 

- At least 6-12 months Spanish Bilingual Experience

 - Computer Navigation and operations skills

 - Ability to work independently and in a team environment

 - Willingness to learn and open for feedback

 - Customer Service skills that build high levels of Customer Satisfaction 

Job Description: 

- You will be talking directly to Consumers of our program; addressing inquiries about the program and/or troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound or outbound phone calls daily. 

- Focusing on first call resolution. As time allows, additional off-phone project work will be assigned. 

Hands on training is provided, with ongoing refreshers offered as processes and procedures change. 

- Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English

 - Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution

 - Meets standards of job, such as quality standards, adherence to schedule and average handle time 

- May provide guidance and/or mentoring to less experienced associates 

- Other related duties assigned as needed