We're Hiring – Healthcare Team Lead | US Healthcare | Claims Processing | Insurance

We are looking for an experienced Healthcare Team Lead to lead a high-performing operations team supporting US Healthcare, Insurance, Claims Processing, and US Benefits.

This opportunity is ideal for professionals with experience in Healthcare BPO, Team Leadership, Operations Management, Performance Coaching, HIPAA Compliance, Claims Processing, and Quality Management.

Key Responsibilities

• Lead day-to-day Healthcare Operations and ensure service delivery targets are achieved.

• Supervise, coach, mentor, and develop team members to improve productivity and performance.

• Conduct team huddles, shift briefings, coaching sessions, and performance reviews.

• Handle escalations and resolve customer and operational issues effectively.

• Monitor KPIs, SLAs, productivity, attendance, and quality metrics.

• Ensure compliance with HIPAA and organizational policies.

• Conduct Root Cause Analysis (RCA) and implement continuous improvement initiatives.

• Prepare operational reports, dashboards, and client presentations.

• Foster employee engagement and create a high-performance team culture.

Required Skills

• Minimum 2 years of Team Lead experience

• Healthcare BPO experience

• US Healthcare knowledge

• Claims Processing

• Insurance background

• US Benefits

• People Management

• Performance Management

• Coaching & Mentoring

• HIPAA Compliance

• Root Cause Analysis (RCA)

• Quality Assurance

• Operations Management

• Stakeholder Communication

Qualification

• College Graduate or completed at least 2 years in college.

• Experience leading Healthcare Operations teams.

• Strong communication and leadership skills.

Why Join?

• Work with a global Healthcare account.

• Leadership opportunity in Healthcare Operations.

• Career growth and development.

• Dynamic and collaborative work environment.

• Immediate hiring.

Important Notes

• Work Setup: 100% Onsite – Eton Centris, Quezon City

• Shift: US Business Hours

• Former or current Wipro employees are not eligible to apply.

• Candidates should have Healthcare, Insurance, Claims Processing, and US Benefits experience.

• Stable employment history is preferred.

• Immediate joiners are encouraged to apply.