The Role

Your responsibilities will include:

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Ideal Profile

• You have at least 1 year experience within a Healthcare process.


• Good communication


• Education :High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College Graduate


• Someone with a BPO experience at least 6 months

What's on Offer?

• Flexible working options


• Opening within a company with a solid track record of success


• Great work culture

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