Day-to-Day Responsibilities:

• Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.

• Participate in proposal development for business opportunities.

• Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.

• Participate in WFM alignment discussions for staffing models, nesting strategies, and early-stage performance governance.

Qualifications :

• Bachelor’s degree preferred.

• Minimum 2 years of experience as a QA Analyst

• Experience in supporting HCM accounts(Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage) on Technical Support vertical(must have)

• Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends is a must.

• Demonstrated ability to coach teams in a high-visibility, fast-scaling pilot account.

• Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP success is a plus).

• Collaboration skills across Recruitment, Training, WFM, IT, and Quality during ramp-up.

• Must have BPO experience