Roles and Responsibilities:

• As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure.

• Making changes to existing reservations (ticket reissuance & cancellations)
  Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations

• Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes.

• Making outbound calls to vendors and customers as required
  Creating new PNRs for fresh booking
  
  

  Job Qualifications:

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  • At least senior high school graduate 

  • With 1-year Travel Account BPO Experience

  • Preferably with experience using Galileo, Sabre, or Apollo

  • Amenable to work onsite at EXL Cebu