Location: Eastwood, Quezon City

Salary: 90k-100k

Work: onsite

Shifting: Schedule

The Service Delivery Hub Lead plays a pivotal role in overseeing the hub’s operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single Point of Contact (SPOC) for hub-related queries and is responsible for the management of all Service Hub resources and their compliance with established processes and quality standards. They foster a positive and collaborative team environment while encouraging a can-do and proactive attitude among team members.

Qualifications:

• 15 years of professional experience in relevant position

• Deep understanding of marketing service operations, industry best practices and highly organized in efficiently managing multiple task and priorities

• Familiarity with marketing automation software such as Market, Hubspot, Salesforce Marketing Cloud (formerly ExactTarget) or Adobe Experience Manager

• Intermediate-level proficiency with Microsoft Office products